- We minimize interruptions and distractions when engaged with someone.
- We stay on topic and don’t drift from the speaker’s intent.
- Ensure understanding by playing back what we’ve heard and demonstrate understanding.
- Provide positive recognition for speaking up and expressing ideas.
- We question with the true intent of understanding.
Stories of Impact
Featured Testimonial
“In that very moment, I realized what makes me happy. Being there,...Read more
